| How Auction Dispute Resolution Works |
See also: Frequently Asked Questions
Tradiator enables two parties involved in an auction transaction to settle their dispute on neutral ground. Using a sophisticated messaging system, each transaction can be discussed privately online, in order to reach a fair resolution. Read through the process below to gain a better understanding of how ADR works:
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Step One: A Dispute Arises
Sellers and bidders alike run into complications when involved in transactions online. Sellers may not receive payment from their high bidder, or a high bidder may not receive the item purchased from the seller. When a dispute over an auction transaction arises, this is when to call upon the help of Tradiator. |
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Step Two: File A Case
Filing your case is FREE and takes only a few minutes. Simply complete the web-based form. The information you submit will be processed within 24 hours, and you and the other party involved will receive an email notice containing a secure login to your private Resolution Page. |
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Step Three: Discuss the Dispute
Login to your private Resolution Page and discuss your dispute. The other party will also have the opportunity to login and provide details about the dispute from his/her perspective. The message system is setup so each party involved can respond to the comments posted. This method encourages discussion in order to reach a resolution.
Click here to view a screen-shot of an actual private resolution page. |
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Step Four: Resolve!
Having the opportunity to openly discuss the dispute on neutral grounds encourages the development of a compromise. In the event that no resolution can be found, we offer mediation services. |
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